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Exceptional (E)
- Demonstrates mature, seasoned judgment
- Examines different sides of situations prior to making a decision
- Has clear understanding of the implications of decisions
- Shows exceptional judgment in the most difficult situations
- Excels at balancing risk and reward
- A thorough, thoughtful analyst of complicated scenarios
- Recognizes similarities among situations and appropriately addresses them
- Thorough in analyzing and developing solutions
- Analyzes problems thoroughly and takes appropriate action
- Understands when a problem warrants solving
- Usually makes recommendations when a problem surfaces
- Develops alternative solutions to problems
- Plans ahead for possible problems
Successful (S)
- Makes decisions based on facts and interests of the department/school/university
- Shows clear judgment in resolving conflict
- Elevates customer’s concerns to supervisor, appropriately
- Demonstrates satisfactory problem-solving skills
- Analyzes facts, information, and evidence logically
- Solutions to problems go beyond surface causes
- Recommends solutions to problems
- Sometimes will anticipate problems
- Uses good judgment and information in solving problems
Learning Curve (LC)
- Displays ability to make sound decisions given short time in position or with new responsibility
- Ask questions to gather adequate information to exercise clear judgment
- Engages in learning organization goals and interests to make correct and appropriate decisions
- Displays ability to solve problems by gathering information and asking questions
Needs Development (ND)
- Sometimes shows poor judgment in dealing with his/her staff or coworkers
- Needs to “consider the source” more when judging situations
- Needs to strengthen situational awareness
- Generates solutions that don’t always solve problems
- Knows solutions but doesn’t recommend them
- Fails to identify underlying or systemic problems
- Fails to completely analyze problems
- Does not recognize trends in recurring problems
Unsatisfactory (U)
- Lacks sound judgment on a number of critical occasions
- Does not verify information before forming judgments
- Has shown poor judgment in a number of interactions
- Poor decisions resulted in lowered group performance
- Has insufficient problem-solving skills
- Weak problem-analysis skills
- Solutions address only surface problems
- Finds problems but doesn’t solve them
- Does not generate solutions for problems
- Let’s others find and fix problems