Job Knowledge/Quality of Work
Exceptional (E)
- Output quality makes it easy for others to do their jobs
- Focuses on continually improving quality
- Work is exceptional and always without error
- Takes initiative to implement procedures to prevent errors/improve efficiency
- Consistently receives praise for work quality
- Other employees use his/her work as model
- Customers regularly send commendations about work
Successful (S)
- Work is completed on time and almost always error free
- Quality of work meets standards
- Makes use of quality improvement techniques
- Works well with other employees to ensure quality
Learning Curve (LC)
- Minimal errors given new responsibilities or process
- Quality of work is on target while still learning
- Frequently asks questions to further understand processes to reduce errors
Needs Development (ND)
- Employees complain about quality of his/her work
- Mistakes caused work delays or stops on _#_ occasions
- Does not pay enough attention to quality issues
- Needs to focus on reducing error rate
- Needs to apply training received to improve quality of outputs
Unsatisfactory (U)
- Errors caused others work to be impeded or work had to be redone
- Errors resulted in complaints
- Does not understand how to improve quality of work product
- Quality is not a priority
- Fails to implement suggestions for improving quality