Leadership/Coaching

Exceptional (E)

  • Builds independence
  • Very supportive of others’ attempts at improvement
  • Excellent at demonstrating appropriate procedures
  • Applauds effort
  • Invests time through regular feedback as well as during formal appraisals
  • Has an “open door” to new employees who have questions about the job
  • Reinforces and supports ways to orient the new employee to their job
  • Uses delegation well to develop staff
  • Excellent role model for continuous learning
  • Leads people to discover their own answers
  • Adept at identifying talent and weaknesses and provides solutions
  • Inspires others to do better and learn more
  • Outstanding ability to explain and teach
  • Exceedingly devoted to staff development
  • Creative and dedicated to developing others
  • Training and delegation combine to develop an excellent staff

Successful (S)

  • Delivers feedback directly and constructively
  • A role model, teacher, and guide
  • Always shares relevant organization information with subordinates
  • Always registers new employees for appropriate training
  • Times coaching interventions effectively
  • Does not overwhelm other person
  • Draws out knowledge and skills from others
  • Available when needed
  • Allocates time for the coaching process
  • Gives employees advanced training and additional responsibilities
  • Develops employees appropriately
  • Regularly shares management information during staff meetings

Learning Curve (LC)

  • Displays eagerness to get to know his/her employees
  • Demonstrates ability to focus on training needs of subordinates
  • Concentrates on ensuring staff has the tools to perform their jobs

Needs Development (ND)

  • Is not effective with people who are slow to learn
  • Guides and coaches, but does not let others have responsibility
  • Gets frustrated when others are not learning
  • Assumes too much knowledge on others’ part
  • Does not enable staff to reduce dependency
  • Has difficulty integrating coaching with rest of job
  • Insufficient training has led to poor productivity
  • Fails to develop staff in needed areas
  • Does not appropriately develop staff to perform needed duties

Unsatisfactory (U)

  • Dictates to others rather than involving them
  • Insensitive to needs of others
  • Staff uncomfortable being coached by him/her
  • Believes coaching is not part of job
  • Staff is poorly trained
  • Delegates only menial tasks
  • Received numerous customer complaints about staff’s capability and courtesy
  • Has repeatedly delayed giving new employee orientation to the department